The hospitality industry in India offers a comprehensive approach to those individuals who intend to make a career in this field; an individual is able to acquire knowledge of all the areas and fields that are part of the hospitality industry. There are numerous fields in this industry, such as introduction to the lodging industry, human resources management, organizational behaviour, facilities management, hospitality law, employment law, food sanitation, food services the operation, cost control, career development, organizational administration, financial and managerial accounting, financial management and operations and strategic management is the vital areas that come under the hospitality industry. In India, there has been development in the fields of education, technology and industrialization; with these developments, there has been progressed in the area of hospitality management, the hospitality industry has emerged into a new structure and their main purpose began to acquire transformation from the community to profitable advantages. The main objective of the hospitality industry is to make available all the adequate facilities to pilgrims, scholars, adventurers and merchants. In the present existence, there are 1702 categorized hotels with the facility of 11, 0958 rooms within the country. The hotel’s sector includes different forms of accommodation, like star category hotels, heritage category hotels, timeshare resorts, apartment hotels, guest houses, and bed and breakfast schemes. In India, hotels are categorized into six categories: Five stars deluxe, Five stars, Four-star, Three stars, Two stars, One star. These are mainly located in the business districts of metro cities and provide business travellers and foreign tourists; these hotels make provision of consistent services and are regarded to be costly; these account for about 17.7% of the industry (Introduction to Hospitality Management. The advancements, increase in the sources of income and lifestyles of the individuals have resulted in an increase in their requirements as well; people, then go out on a vacation lookout for luxurious, comfortable and well-appointed services and facilities. The hotel industry is developing with a viewpoint that modernization, novelty and innovation are the main areas leading to its growth. Hospitality is a concept that has been prevailing in not only India but throughout the world since ancient times, it is a concept that is used in day to day lives, for instance, when friends and relatives make a visit, they are welcomed, they are communicated within a friendly manner, they are served food and drinks and they take pleasure in the way they are been treated; later on, one pays his gratitude for the apposite hospitality that he has enjoyed. Over the years, there has been expansion and growth in hospitality management, it is not just limited to effective communication and treatment at the friend’s house but it is a comprehensive term, when people travel to another city, state, area or a country for the purpose of business, holiday, leisure, recreation or visiting religious and holy places then they require accommodation to stay; some people may stay at their friends or relatives house and some may seek hotels, guest houses or resorts to stay.

There have been characteristics of the hospitality industry, these are intangibility, inseparability, variability or heterogeneity, perishability, fixed supply, high operating costs and seasonality. In order to render adequate performance in hospitality management, there are certain skills that human resources should possess; these are computer literacy, reasoning, problem-solving and decision making, strong work ethics, independence and initiative, presentation skills and leadership. These skills not only lead to the adequate performance of the workforce in the hospitality industry but lead to customer satisfaction as well, which is the most essential requirement.

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