Air India on Tuesday announced partnership with Salesforce to transform its customer service technology stack, the company stated in a press release. Through their work with Salesforce, Air India will be able to optimize the customer experience across all key touchpoints – online, on the ground and in the air. By working with Salesforce, Air India’s customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel.

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